Sunday, October 20, 2024

Anticipation: Preoccupation with Failure

High reliability organizations do not consider failures as things to avoid at all cost.  Rather, HROs believe that failures represent opportunities to learn and improve their systems.  As Thomas Watson, founder of International Business Machines (IBM) once said, "If you want to increase your success rate, double your failure rate."  Individuals in HROs report their mistakes, even when nobody else is looking!  HROs do not punish individuals who make mistakes.  On the contrary, in many cases, individuals who report their mistakes are often rewarded!

Here is a list of all the posts in which the main (or at least a major) theme is "Preoccupation with Failure":

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